Lustral House, 57/2, Horamavu Agara, near Chaithanya Dhama layout, Kanakagiri layout, Horamavu post, Bangalore-560043.
The mobile/tablet application LustralWater (hereinafter referred to as “Application” or “App”), is owned by LustralWater, 2 – C, Callundalla Block Regency, La Majada App Hennur Main Road, Bangalore – 560043
For the purpose of these Terms of Use, along with any amendments to the same, and wherever the context so requires “You” or “User” shall mean any natural or legal person who has agreed to become a user of the Application by installing the Application. The term “We”, “Us”, “Our” shall mean LustralWater. “Agreement” shall mean and refer to this Terms of Service, including any amendments that may be incorporated into it and the Terms of Service, and other Policies available on our Website, “LustralWater.in”. “Third Party” shall mean and refer to any individual(s), company or entity apart from the User and LustralWater.
The headings of each section in this Agreement are only for the purpose of organising the various provisions under this Agreement in an orderly manner. These headings shall not be used by either party to interpret the provisions contained with them in any manner. Further, the headings have no legal or contractual value. The terms used herein shall have the same meaning ascribed to them in the Terms of Service, Privacy Policy, and other policies available on the Website www.lustralwater.com (“Website / Site”).
By using the App, You accept and agree to be bound by this Agreement, the Privacy Policy, as well as rules, guidelines, policies, terms, and conditions applicable to any service that is provided by this Application, including the Terms and Polices on the Website that shall be deemed to be incorporated into this Terms of Use and shall be considered as part and parcel of this Terms of Use. Your use of Our Application is evidence that You have read and agreed to be contractually bound by these Terms of Service and our Privacy Policy. Please read the terms carefully. The use of this Application by You is governed by this policy and any policy so mentioned by terms of reference
If you do not agree with any of these terms, please discontinue using the Application.
We hold the sole right to modify the Terms of Service without prior permission from You or providing notice to You. The relationship creates on You a duty to periodically check the Terms of Service and stay updates on its requirements. If You continue to use the Application or avail of its services following such change, it is deemed as consent by You to the so amended policies. Your continued use of the Application is conditioned upon your compliance with the Terms of Service, including but not limited to compliance with the Terms of Service even after alterations, if any.
To fully avail the services of the Application and use it, you must download the app from the ‘Google Playstore APP’, and verify your phone number. Without limitation to the foregoing, in the event you are barred from undertaking legally binding obligations under the Indian Contract Act, 1872, or are for any reason, unable to provide ‘Consent’ as per the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, you are not eligible to register for, use or avail the services available on the Application.
The Services of Lustral Water cannot be used for personal gains or in conjunction with any commercial activity including but not limited to using on the application. LustralWater reserves the right to limit, suspend, disable or discontinue your Service in the event that it is discovered that the Service is being used in conjunction with any commercial activity including but not limited to using on the application or for commercial gains or misuse of service for not intended purpose.
The application is constantly reviewed by our internal teams to ensure we deliver the right benefits to our customers and avoid any mis-use of our services. Without limiting any other provisions of these Terms, you may not use this Application for any purpose that is unlawful or prohibited by these Terms and/or any applicable additional terms. Your access of this Application may be terminated immediately, in our sole discretion, with or without notice, if you fail to comply with any provision of these Terms and/or additional terms, or for any other reason, or no reason.
The Website is a platform that Patients and Practitioners utilize to meet and interact with one another for their transactions. We act as aggregators who display to the End Users best suited to your needs, based on the Content provided to us / updated on the Website / updated on the Mobile Application, or applications built on it, by Practitioners and End Users, including without limitation Content relating to area of Practitioner area of specialization, expertise, experience, availability, and geographic location.
By using this Application, it is deemed that You have consented to receiving Services & marketing/promotional related telephonic calls, SMSs and/or emails from us and other Users. Such communications shall be sent to You on the telephone number and/or email id provided by You for the use of this Application which are subject to our Privacy Policy. Such communication by Us is for purposes that inter alia include clarification calls, marketing calls and promotional calls.
In the event you use the Application to book appointments with any Practitioner, We may send booking confirmation, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS, Chat, or by voice call on the contact number provided by You at the time of making the appointment. This includes contacting you through information received from other parties. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls.
LustralWater collects, directly or indirectly, and displays on the Application, relevant information regarding the profile and practice of the Practitioners listed on the Application, such as their specialization, qualification, area of practice, experience, fees, location, visiting hours, and similar details. Although we take reasonable efforts to ensure that such information is accurate and updated at frequent intervals, we cannot be held liable for any inaccuracies or incompleteness represented on the Application pertaining to Practitioner Content.
It is hereby expressly clarified that, the Information that you obtain or receive from LustralWater, is for informational and User’s personal purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information pertaining to the Practitioners provided on the Website.
In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. LustralWater is not meant to be a substitute for Emergency Medical Care.
LustralWater assumes no liability for the repercussions of using the application for the purpose of transmitting User’s data to any other User, including without limitation, loss of data, failure to boot, or other errors in the working of the device on to which the application has been downloaded.
Any disputes arising out of the use of LustralWater shall be governed by the law, rules and regulations of India, as applicable in the State of Karnataka. The exclusive jurisdiction and venue for actions and disputes shall be the courts located in Karnataka.
The User undertakes to fulfil the following obligations. Failure to satisfy any of these obligations gives Us the right to permanently suspend Your account and/or claim damages for any losses that accrue to Us or additional costs that may be imposed on us.
From time to time, the Application may automatically check the version of the Application installed on the Device and, if applicable, provide updates for the Application (hereinafter referred to as “Updates”). Updates may contain, without limitation, bug fixes, patches, enhanced functionality, plug-ins and new versions of the Application. By installing the Application, You authorize the automatic download and installation of Updates and agree to download and install Updates manually if necessary. Your use of the Application and Updates shall be governed by this Agreement (as amended by any terms and conditions that may be provided with Updates).
Upon download and installation of the Application, You grant the following permissions to the Applications to perform the following actions on the device You have installed the Application in.
By downloading and / or using this Application, you hereby agree to be bound by the Terms of Use / Service, Privacy Policy, and other Policies as set forth on the website www.LustralWater.in. It is hereby further specified that all the Terms and Policies on the Website shall be coterminous to these terms.
By downloading and / or using this Application, you hereby agree to be bound by the Terms of Use / Service, Privacy Policy, and other Policies as set forth on the website www.LustralWater.in. It is hereby further specified that all the Terms and Policies on the Website shall be coterminous to these terms.
LustralWater, the creator of this Privacy Policy ensures its commitment to Your privacy with regard to the protection of your information. This privacy policy contains information about LustralWater. In order to provide You with uninterrupted use of our services, We may collect and, in some circumstances, disclose information about you. Such information may be classified as personal information under the purview of Regulation 4 of the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011.
If You have any queries or concerns regarding this privacy policy, You should contact LustralWater Customer Support Desk.
Any capitalised words used henceforth shall have the meaning accorded to them under this agreement. further, all heading used herein are only for the purpose of arranging the various provisions of the agreement in any manner. neither the user nor the creaters of this privacy policy may use the heading to interpret the provisions contained within it in any manner. this privacy policy shall be coterminous to the privacy policy governing the use of www.LustralWater.in.
In order to use the services of this Application, You are required to register Yourself by verifying the authorised device. This Privacy Policy applies to your information that we collect and receive on and through LustralWater; it does not apply to practices of businesses that we do not own or control or people we do not employ.
By using this Application, you agree to the terms of this Privacy Policy. Please read the following Privacy Policy to understand how your personal information will be treated as you use this Site and its services. The following discloses our information gathering and dissemination practices.
We may collect the following information
As a User of LustralWater, you may provide information about yourself, your spouse or family, your friends, gender of the patient etc.
The Information specified above and collected by us may be classified as ‘Personal Information’ or ‘Sensitive Information’ under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011. Collection of information which has been designated as ‘sensitive personal data or information’ under the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules requires your express consent. By affirming your assent to this Privacy Policy, you provide your consent to such collection as required under applicable law. Our Services may be unavailable to you in the event such consent through an email is not given.
If you use LustralWater by accessing it through your Google+ and Facebook Profiles and other API’s, we collect such data as well.
The Application may include offers from our vendors, advertisements, hyperlinks to other websites, applications, content or resources. We have no control over such external links present in the Application, which are provided by persons or companies other than Us.
You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, applications, companies or persons, nor are do We endorse any advertising, products or other material on or available from such external application, websites or resources.
You further acknowledge and agree that We are not liable for any loss or damage which may be incurred by You as a result of the collection and/or disclosure of Your personal information by external applications, sites or resources, or as a result of any reliance placed by You on the completeness, accuracy or existence of any advertising, products or other materials on, or available from such applications, websites or resources. These external applications, websites and resource providers may have their own privacy policies governing the collection, storage, retention and disclosure of Your Personal Information that You may be subject to. We recommend that You enter the external application or website and review their privacy policy.
We may allow third parties/individuals to display advertisements when you use the Application.
When you use our Application, we must provide some of your personal information to third parties (like AppVirality) to give you better services and for enhancement and visibility of our Application. However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time.
Due to the existing regulatory environment, we cannot ensure that all of your information shall never be disclosed in ways other than those described in this Privacy Policy. For example, but without limiting and foregoing, we may be forced to disclose Your Personal Information to the government, law enforcement agencies or other Third Parties. Under certain circumstances, Third Parties may unlawfully intercept or access transmission or private communications, or abuse or misuse Your Personal Information that they may collect from our Application. Therefore, we do not promise, and you should not expect, that your personally identifiable information or private communications would always remain private. We may share your personal information to those service providers and Practitioners with which you make arrangements through our website. We provide them with the Personal Information needed to make and complete the appointment / answer the query you pose.
By downloading and / or using this Application, you hereby agree to be bound by the Terms of Use / Service, Privacy Policy, and other Policies as set forth on the website www.LustralWater.com. It is hereby further specified that all the Terms and Policies on the Website shall be coterminous to these terms.
To return a product purchased (full payment made through online payment gateway) on lustralwater.com, just indicate the reason for your return in a short note and email it to onlinesales@lustralwater.com.
We will refund to you the entire cost of the returned item, less applicable bank charges of 2.5%, services tax 10% on the bank charges and ecess of 0.3% on service tax. please note that we will provide a refund facility only for products bought from our online store.
You can return any product bought from kent ro systems ltd, before the product is installed at your place. this should be done within 30 days from date of invoicing.
We will initiate the refund process once you receive the package with the item in it. the refund will be made to the same payment option(s) originally used to pay for the order. please note we will not be able to return the same by cheque or cash.
Please write to onlinesales@lustralwater.com with transaction details along with the reason of cancellation. we will initiate the refund process once we receive your cancellation request. the refund will be made to the same payment option(s) originally used to pay for the order. please note that applicable bank charges of 2.5%, services tax 10% on the bank charges and ecess of 0.3% on service tax would be deducted.
You may cancel your order before your product has shipped. If the cancellation is made after your product has shipped/ delivered, it will be cancelled by initiating a refund. You may call our customer care department to initiate a refund.
When you order a product online, there may be instances when you need to return the product and get a refund for different reasons. Before you return a product, it is important to understand the policies in place to avoid any problems. To ensure that our customers enjoy hassle-free services when returning a product and getting a refund,LUSTRAL INNOVATIONS PVT LTD provides in detail all the necessary information related to return and refund policy. Whether you want to return a product, know the time period within which you need to return the product, or learn about the cancellation policy of LUSTRAL WATER, you can find all the required information.