The mobile/tablet application LustralWater (hereinafter referred to as “Application” or “App”), is owned by LustralWater, 2 – C, Callundalla Block Regency, La Majada App Hennur Main Road, Bangalore – 560043
If you do not agree with any of these terms, please discontinue using the Application.
We hold the sole right to modify the Terms of Service without prior permission from You or providing notice to You. The relationship creates on You a duty to periodically check the Terms of Service and stay updates on its requirements. If You continue to use the Application or avail of its services following such change, it is deemed as consent by You to the so amended policies. Your continued use of the Application is conditioned upon your compliance with the Terms of Service, including but not limited to compliance with the Terms of Service even after alterations, if any.
To fully avail the services of the Application and use it, you must download the app from the ‘Google Playstore APP’, and verify your phone number. Without limitation to the foregoing, in the event you are barred from undertaking legally binding obligations under the Indian Contract Act, 1872, or are for any reason, unable to provide ‘Consent’ as per the Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011, you are not eligible to register for, use or avail the services available on the Application.
The Services of Lustral Water cannot be used for personal gains or in conjunction with any commercial activity including but not limited to using on the application. LustralWater reserves the right to limit, suspend, disable or discontinue your Service in the event that it is discovered that the Service is being used in conjunction with any commercial activity including but not limited to using on the application or for commercial gains or misuse of service for not intended purpose.
The application is constantly reviewed by our internal teams to ensure we deliver the right benefits to our customers and avoid any mis-use of our services. Without limiting any other provisions of these Terms, you may not use this Application for any purpose that is unlawful or prohibited by these Terms and/or any applicable additional terms. Your access of this Application may be terminated immediately, in our sole discretion, with or without notice, if you fail to comply with any provision of these Terms and/or additional terms, or for any other reason, or no reason.
The Website is a platform that Patients and Practitioners utilize to meet and interact with one another for their transactions. We act as aggregators who display to the End Users best suited to your needs, based on the Content provided to us / updated on the Website / updated on the Mobile Application, or applications built on it, by Practitioners and End Users, including without limitation Content relating to area of Practitioner area of specialization, expertise, experience, availability, and geographic location.
In the event you use the Application to book appointments with any Practitioner, We may send booking confirmation, cancellation, payment confirmation, refund status, schedule change or any such other information relevant for the transaction, via SMS, Chat, or by voice call on the contact number provided by You at the time of making the appointment. This includes contacting you through information received from other parties. This consent to be contacted is for purposes that include and are not limited to clarification calls and marketing and promotional calls.
LustralWater collects, directly or indirectly, and displays on the Application, relevant information regarding the profile and practice of the Practitioners listed on the Application, such as their specialization, qualification, area of practice, experience, fees, location, visiting hours, and similar details. Although we take reasonable efforts to ensure that such information is accurate and updated at frequent intervals, we cannot be held liable for any inaccuracies or incompleteness represented on the Application pertaining to Practitioner Content.
It is hereby expressly clarified that, the Information that you obtain or receive from LustralWater, is for informational and User’s personal purposes only. We make no guarantees, representations or warranties, whether expressed or implied, with respect to professional qualifications, quality of work, expertise or other information pertaining to the Practitioners provided on the Website.
In no event shall we be liable to you or anyone else for any decision made or action taken by you in reliance on such information. LustralWater is not meant to be a substitute for Emergency Medical Care.
LustralWater assumes no liability for the repercussions of using the application for the purpose of transmitting User’s data to any other User, including without limitation, loss of data, failure to boot, or other errors in the working of the device on to which the application has been downloaded.
Any disputes arising out of the use of LustralWater shall be governed by the law, rules and regulations of India, as applicable in the State of Karnataka. The exclusive jurisdiction and venue for actions and disputes shall be the courts located in Karnataka.
The User undertakes to fulfil the following obligations. Failure to satisfy any of these obligations gives Us the right to permanently suspend Your account and/or claim damages for any losses that accrue to Us or additional costs that may be imposed on us.
From time to time, the Application may automatically check the version of the Application installed on the Device and, if applicable, provide updates for the Application (hereinafter referred to as “Updates”). Updates may contain, without limitation, bug fixes, patches, enhanced functionality, plug-ins and new versions of the Application. By installing the Application, You authorize the automatic download and installation of Updates and agree to download and install Updates manually if necessary. Your use of the Application and Updates shall be governed by this Agreement (as amended by any terms and conditions that may be provided with Updates).
Upon download and installation of the Application, You grant the following permissions to the Applications to perform the following actions on the device You have installed the Application in.
We may collect the following information
As a User of LustralWater, you may provide information about yourself, your spouse or family, your friends, gender of the patient etc.
If you use LustralWater by accessing it through your Google+ and Facebook Profiles and other API’s, we collect such data as well.
The Application may include offers from our vendors, advertisements, hyperlinks to other websites, applications, content or resources. We have no control over such external links present in the Application, which are provided by persons or companies other than Us.
You acknowledge and agree that We are not responsible for any collection or disclosure of your Personal Information by any external sites, applications, companies or persons, nor are do We endorse any advertising, products or other material on or available from such external application, websites or resources.
We may allow third parties/individuals to display advertisements when you use the Application.
When you use our Application, we must provide some of your personal information to third parties (like AppVirality) to give you better services and for enhancement and visibility of our Application. However, we do not sell or rent individual customer names or other Personal Information to third parties except sharing of such information with our alliance partners or vendors who are engaged by us for providing various promotional and other benefits to our customers from time to time.
To return a product purchased (full payment made through online payment gateway) on lustralwater.com, just indicate the reason for your return in a short note and email it to firstname.lastname@example.org.
We will refund to you the entire cost of the returned item, less applicable bank charges of 2.5%, services tax 10% on the bank charges and ecess of 0.3% on service tax. please note that we will provide a refund facility only for products bought from our online store.
You can return any product bought from kent ro systems ltd, before the product is installed at your place. this should be done within 30 days from date of invoicing.
We will initiate the refund process once you receive the package with the item in it. the refund will be made to the same payment option(s) originally used to pay for the order. please note we will not be able to return the same by cheque or cash.
Please write to email@example.com with transaction details along with the reason of cancellation. we will initiate the refund process once we receive your cancellation request. the refund will be made to the same payment option(s) originally used to pay for the order. please note that applicable bank charges of 2.5%, services tax 10% on the bank charges and ecess of 0.3% on service tax would be deducted.
You may cancel your order before your product has shipped. If the cancellation is made after your product has shipped/ delivered, it will be cancelled by initiating a refund. You may call our customer care department to initiate a refund.
When you order a product online, there may be instances when you need to return the product and get a refund for different reasons. Before you return a product, it is important to understand the policies in place to avoid any problems. To ensure that our customers enjoy hassle-free services when returning a product and getting a refund,LUSTRAL INNOVATIONS PVT LTD provides in detail all the necessary information related to return and refund policy. Whether you want to return a product, know the time period within which you need to return the product, or learn about the cancellation policy of LUSTRAL WATER, you can find all the required information.